Job Description As a Head of Customer Experience and Growth, you will be working strategically with our current and prospective clients to drive mutual value creation and enduring partnerships across the Legal, Life Insurance, CTP and Workers Compensation/ Self Insurance sectors. We are looking for an exceptional person to take on this senior leadership role, collaborate with industry leaders & key customer stakeholders, and work with a team of Account Managers to ensure ongoing growth and excellent customer experience. What You Will Be Doing Develop and execute growth plans and strategies with new and existing customers across nominated sectors, ensuring growth targets are achieved Identify and secure new business opportunities across nominated sectors Negotiate new customer contracts, contract renewals and/or extensions to ensure business needs and financial targets are met Engage, lead and support your team of Account Managers Position UHG as a trusted advisor with key industry stakeholders Represent UHG at industry forum, customer meetings and events Identify opportunities for new products and services to meet market needs
