- Challenge yourself and accelerate your career as a transformational leader, specialising in AI-enabled innovation.
- Lead the innovation and AI strategy across Qantas Loyalty
- Permanent role based at our Head Office in Mascot
Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.
The Head of Innovation & Al will be accountable for achieving a step change in Innovation & AI capability across the entire Loyalty business and is ultimately accountable for the outcomes of this program. This role will establish and own the function, strategy and roadmap for Innovation & Al across the Qantas Loyalty business, delivering business-wide transformation and the acceleration of the highest opportunity use cases.
This role will need to carefully integrate these accountabilities and outcomes with the existing Loyalty agile delivery system to ensure the appropriate balance of short-term incremental business performance with transformative change. This will require strategic vision, promotion, change leadership and collaboration to be successful. Disruptive innovation has always been core to Qantas Loyalty's strategy and will be fundamental to the strategy going forward, especially with the transformative opportunity from AI.
What You’ll Bring To The Role:
- 10-15 years' experience in Senior Strategic, Innovation and Transformation roles. Significant demonstrated experience in a similar, large/listed, complex technology-led organisation developing innovative strategies that lead to growth in revenues with appropriate governance, in a complex consumer-focused organisation.
- Tertiary qualification in related field, ideally technical (Computer Science, Al, Business, or related disciplines). Further studies and qualification in related fields and is viewed by industry as an expert in innovation and AI strategy. Strong program management capabilities with experience establishing governance frameworks and tracking methodologies.
- Expertise in the application of emerging technologies, particularly artificial intelligence, machine learning, and automation.
- Strategic thinking and ability to translate technical capabilities into business value.
- Strong leadership skills with demonstrated ability to build and manage high-performing teams.
- Excellent stakeholder management and influencing capabilities at executive level.
- Proven track record of leading successful innovation initiatives in large organizations.
- Experience with agile methodologies and design thinking approaches.
- Understanding of ethical considerations and governance frameworks for AI.
- Commercial acumen and business strategy development experience.
- Thorough understanding of market inter relationships and implications.
- Ability to identify emerging market opportunities and trends.
- Strong change management capabilities to drive organizational transformation.
- Excellent communication skills, with ability to translate complex technical concepts for non-technical audiences.
- Experience in building partnerships across organizational boundaries.
- Ability to operate effectively in ambiguous environments and manage competing priorities.
- Customer-driven leader with the ability to drive change, challenge the status quo, and passion to succeed.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Applications close on the 2nd of June
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
