Are you passionate about delivering exceptional customer experiences in a vibrant and dynamic hospitality environment? Do you have a flair for leadership, a keen interest in the hospitality industry and experience managing a diverse team of people? If so, we have an exciting opportunity for you to join our team as an Assistant Manager at our pub in Hornsby!
Responsibilities:
Team Leadership:
Supervise and motivate the front-of-house staff, ensuring a positive and energetic team atmosphere.
Assist in staff training and development to maintain and improve service standards.
Customer Service:
Ensure exceptional customer service is consistently provided.
Create a welcoming and warm environment for all patrons visiting the venue.
Address customer concerns and feedback promptly and professionally.
Operations Management:
Oversee daily pub operations, including opening and closing procedures.
Maintain inventory levels, order supplies, and monitor stock rotation.
Collaborate with the management team to implement efficient processes including rostering, BOH procedures, event-organisation and marketing activities.
Quality Control: