Event Function Coordinator

Key Responsibilities:
Manage incoming calls and emails related to large group bookings, events, and reservations ensuring a 24-hour response time is adhered to.
Event planning and execution from initial sale to the day of delivery, ensuring events are executed seamlessly.
Participates in customer site inspections while actively pursuing new business and partnerships.
Coordinates and communicates function details both verbally and in writing to all stakeholders both internally and externally.
Greet customers during the event phase and ensure all set up and agreed timing as per the contract and run sheet.
Delivers excellent customer service and communication throughout the entire experience.
Supports the operations team in delivery of events and adhere to all standards, policies, and procedures.
Follows up with customer post-event.
Responds to and handles guest problems and complaints, while using personal judgment and expertise to enhance the customer experience.
Manage accounting and financial processes including invoicing and collecting payments.
General office and admin duties including report forecasts, run sheet and signage creation.
Manage all AV requirements and ensure all function equipment is kept in good order.

Skills, Education and Experience:

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