The Queensland Revenue Office (QRO) is seeking a strategic leader to join our organisation as a Director on a permanent basis. This exciting leadership opportunity will see you lead the Debt Management Centre (DMC) at our Ipswich Office to achieve organisational objectives, deliver business outcomes and meet client and stakeholder needs. The DMC undertakes targeted and proactive penalty debt collection and enforcement action through inbound and outbound call interactions.

As part of the senior leadership team, you will provide strategic leadership to develop and deliver efficient and effective revenue management that supports government priorities. You will the lead Debt Management Centre (DMC) of about 100 people within QRO to achieve organisational objectives, deliver business outcomes and meet client stakeholder needs. The DMC undertakes targeted and proactive penalty debt collection and enforcement action through inbound and outbound call interactions.

Your typical day as Director in the DMC may include:

Working with DMC Leadership to deliver workforce efficiencies to maximise debt recovery activities
Establish and deliver on DMC strategic goals and projects linked to QRO group and organisational priorities
Providing advice to DMC Leadership on establishment and operational matters requiring Director/delegate sign off
Engaging with executives on State Penalties Enforcement Registry (SPER) and DMC matters, promoting sustainable debt management across QRO
Meeting with and managing relationships with key stakeholders to facilitate the execution of SPER and DMC business priorities

To be successful in this role, you will need a high level of interpersonal skills and significant experience in:

Leading people and teams
Statutory interpretation
Client focused and compliance environments

You will have significant leadership opportunities including responsibility for your division and a collaborative leadership role across QRO to foster a constructive culture. You will work cooperatively with internal and external stakeholders to achieve outcomes. Within the DMC, you will have the opportunity to further strengthen and mobilise the talents and capabilities of staff. Working within a strong governance framework you may have certain delegations under the various Acts administered by QRO.

Joining QRO in a leadership role, you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click “Apply” to be redirected to the full advertisement including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

**Please note interviews will be held on Wednesday 28 and Thursday 29 May in Ipswich.**

Occupational group Management

Queensland Treasury and Energy

Latest Jobs

Director