Permanent role Office-based - 5 days a week, based in our Sydney CBD office Reports to the Delivery Operations Leader Provide support to the National Key Accounts Manager by preparing monthly reports and communicating compliance-related updates. Managing customer portals and collaborating with the Finance team to resolve invoicing queries. Coordinate with local branches—including Admins, Service Project Managers, Service Managers, Service Account Representatives, and Mechanics—to ensure timely and accurate completion of documentation required by external customer portals. Liaise with Service Field Operations to stay updated on operational changes and requirements. Host monthly meetings with local administrators to identify and address gaps in portal compliance. Communicate effectively with customers and internal stakeholders regarding contractual obligations and updates. Proactively seek opportunities to enhance service delivery to key customers and promote accountability across business units. Minimum 3 years of experience in Service Customer Account Management. Strong stakeholder engagement and relationship-building skills. Proficiency in Microsoft Office and solid IT/computer literacy. Industry experience in lift, construction, or manufacturing is highly desirable. Organized, adaptable, and have a collaborative mindset. Detail-oriented professional with a passion for coordination and customer service Good communication skills—both verbal and written. Ability to manage priorities, meet deadlines, and work independently. Robust compensation and benefits packages Be part of TIME 2025 World's Best Employers. Meaningful career opportunities for people to grow through excellent Learning programs.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. J-18808-Ljbffr

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National Key Accounts and Portal Coordinator