We are seeking a commercially minded Venue Manager to lead Kyah’s day-to-day operations while actively driving the business forward.

This is a hands-on, floor-led leadership role, not an office-based position.

About Kyah

Kyah is a unique and evolving property located in Blackheath in the Blue Mountains. With additional assets across the group and future development plans underway, there is clear momentum and opportunity.

The property combines:

46 room accommodation
Blaq — a 150-seat restaurant and bar
A growing events and conferencing offering
Facilities across 2 acres with future wellness development planned

It is not a traditional hotel. The positioning is:

Relaxed, not casual
Confident, not loud
Considered, not corporate

The Role

The Venue Manager will take ownership of the property’s performance, guest experience, and team, while contributing to its ongoing evolution.

This role requires a balance of:

In the business (service, team, guest experience)
On the business (revenue, activation, performance)

The venue manager will:

Be highly visible across the property
Lead service from the front, particularly in Blaq
Oversee operations across accommodation, F&B, and events
Work closely with ownership on performance and direction

Operations & Guest Experience

Ensure a consistent, high-quality experience across all areas of the property
Maintain strong standards of service, presentation, and detail
Be present and engaged with guests, setting the tone for the venue

Leadership & Team Development

Lead, coach, and align an existing, capable team (notably kitchen and housekeeping)
Build a strong, positive, and accountable culture
Develop team capability while maintaining energy and consistency

Commercial Performance

Drive revenue performance across rooms, F&B, and events
Improve revenue quality (not just volume), including spend per guest
Actively identify and execute opportunities to grow midweek and quieter periods
Maintain discipline across labour, rostering, and cost control

Community Engagement

Build local relationships within Blackheath and the Blue Mountains
Strengthen Kyah’s presence as a local destination

Key Traits

Hands-on, visible leadership style and energised by being on the floor rather than behind a desk
Commercially aware and performance driven. Thinks beyond operations — focused on growth, improvement and revenue quality
Strong people leader, able to align and develop existing team, building culture and accountability without imposing a corporate framework
Confident communicator, comfortable with ownership interaction
Creative and entrepreneurial — brings ideas and initiative
Able to elevate the offering while maintaining Kyah’s relaxed, authentic identity

Working Environment

Collaborative ownership with hands-on involvement
Strong existing kitchen and housekeeping teams
Opportunity to influence the direction of the venue
Future growth across the group

Summary

This is a key leadership role within a growing hospitality business. We are looking for someone who will:

Lead from the front
Drive performance
Build culture
Contribute to the ongoing evolution of Kyah

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