Belle Époque Patisserie is a little piece of Paris in the heart of Brisbane - a tribute to the Golden Age of Paris, where South Bank’s charm meets timeless café culture.

With its bespoke surrounds, Belle Époque Patisserie offers an authentic French patisserie experience. Guests can savour exquisite patisserie-style breakfasts and lunch options, with both dine-in and takeaway available.

Each day, our artfully crafted pastries, refined brunches, and renowned high teas bring the artistry and innovation of Parisian fare to life.

We are looking for a Full Time Food & Beverage Supervisor to join our Team at Belle Époque Patisserie.

The Role

The Food and Beverage Supervisor is responsible for the efficient operation of the cafe, using strong people skills and a hands-on approach to lead the team. By embodying our core value, The Guest is Everything, your focus is on delivering 'total customer satisfaction' through seamless food and beverage service.

Key Responsibilities:

Work closely with the Belle Époque Outlet Manager, taking responsibility for the successful operation of the patisserie
Supervise the Belle Époque Team, providing on-the-job training, coaching and support
Liaise with the Food & Beverage Management Team and Kitchen Team, ensuring effective communication and relationships are established and maintained;
Coordinate and manage day-to-day operations with Purpose and Action to consistently exceed guest expectations
Be flexible to customer demands and have the ability to adapt effortlessly to last-minute changes or requests
Embody an ownership mindset with a genuine desire to drive and implement new revenue initiatives.
Maintain open, respectful communication with Team Members & other hotel departments, ensuring all relevant information is shared
Take responsibility for guest feedback and complaints, ensuring all issues are handled with empathy and professionalism
Ensure accurate operation of the Point-of-Sale System
Create enriching experiences for our guests by ensuring they are welcomed and served in a friendly, professional, and efficient manner
Maintain and assist with inventory control & stock takes
Practise, monitor, and demonstrate awareness of WH&S policies and procedures to ensure compliance

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